CUSTOMER EXPERIENCE PLATFORM AND SERVICES

How does your customers perceive your business? The best customer experience is when it exceeds expectations. Our customer experience platform and services will provide you with the technology to deliver an experience that sets your business apart from the competition and manage them to ensure that your customers see your business as you want them to see it.

02ceps

2.1. E-CHANNEL

Ensure your customers receive consistent standardized delivery of information and services that is low cost, convenient, and flexible.

• Corporate Internet Banking Solution

• Retail Internet Banking Solution

• Phone Banking Solution

• SMS Banking Solution

2.2. MOBILITY

Make the most of mobile devices to maximize overall efficiency in data collection, application access, report review and collaboration

• Mobile Platform

• Branchless Banking

• Emoney

• Mobile Solution for Banking Transaction

2.3. COMMUNICATION SYSTEM & COLLABORATION

Distribute information and build relationships more productively and efficiently across your entire organization including its partners and customers.

• Communication System & Collaboration

• Contact Center

• Video Headend

• Social Media/Communication

• Document Collaboration

• IT Service Desk

• Document Management and Storage

• Directory Solution

• Incident Communication

• Call Center Application

2.4. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

mprove your relationship with existing customers, find new prospective customers, and win back former customers by collecting, organizing, and managing your customer information.

• Customer Relationship Management

2.5. DIGITAL MARKETING

Gain access to a secure network with reliable management for local services without relying on a centralized IT hub.

• Managed Print Services (MPS)
• Remote Office Branch Office (ROBO)